The Piccadilly London West End ★★★★★

Excellent location! Comfortable beds, clean, very helpful staff.

very comfortable

Breakfast area

Location

Noisy

Location great for theatreland. Pleasant staff Clean room.

Area where breakfast was served was extremely small. We had to wait a while for a table to come free. We knew when we booked, the restaurant only served Indian cuisine, so we had organised somewhere nearby to have dinner. Slightly surprising though that the hotel has chosen to limit the menu to just one type of food, as I'm sure there are others, like us who are not keen style of cuisine.

No

Yes

The staff were very helpful

Our toilet was not clean and rotten fruit in the room

Was situated very good to all amenities

Pillows on beds not so comfortable could of been more luxurious,,

Nice room and comfortable bed, great location!

Window cleaner woke me up at 6am!! You would have thought that they would clean windows after 9am on a hotel! Also plug socket loose and the faceplate came off when I pulled my plug out… not very safe.

Convenient and excellent location and mostly very good

1. A long wait to check in at reception 2. Shower surround needed a clean and when I showed a picture on check out, the receptionist simply asked if she could take a photo so as to tell house-keeping. No apology - poor service

Location is excellent. Central and close to the tube.The staff were so pleasant and helpful. A very good breakfast, plenty of choice and the team of 3 wer exceptional.

No dislikes

Location near Piccadilly circus with so many restaurants and shops nearby .clean room with coffee and tea facilities.nice reception staff .

Small reception with limited seats, small breakfast room,small rooms.omlet in the breakfast with extra charge.

I booked this hotel just 24 hours before we arrived for an impromptu one night visit to London for my husbands birthday. We chose the hotel due to its central location and that certainly disappoint - such a central location with many theatres and restaurants right on the doorstep. We arrived just after 7 in the evening to be told we had been upgraded and given a free glass of Prosecco and complimentary breakfast the next day. We were so thrilled but it didn’t end there! When we arrived at the room it was decorated with Happy Birthday decorations with a wonderful 4 poster bed! I had mentioned in my booking that it was my husbands birthday but given just 24 hours this was fantastic! The hotel staff were so very helpful and friendly - the room great - even being at the front of the hotel the road noise was minimal. The bed was so comfortable to the extent that we slept in and didn’t get chance to use the complimentary breakfast!! Nothing can compare with simply good customer care and hospitality and this hotel certainly has this in great measure. Well done & thank you to the management and staff and we will certainly be back!

Nothing

Location was perfect for theatres and food..it was our wedding anniversary and a towel arrangements and petals on the bed were a nice touch.

I booked a premium double expecting it to be a lot better than it was.It was rated 5 stars but that really isn't what we got.The hotel is in between shops and restaurants so first impression was hard to locate. Room was quite small..bathroom had full glass door alongside the bed with so no real privacy, bathroom was also very small! Tea coffee cups were really small and limited supplies on hand.Room was on 4th floor on the road side which was very noisy at times.

Perfect location for theatres, dining and shopping. Staff courteous and helpful. Rooms clean and comfortable.

Breakfast area small so had to wait a few minutes to be seated but staff did their utmost to keep wait short!

The breakfast was a little basic.

Tried to check-in a bit earlier but room wasnt ready which was fine,came back much later several hours after we could check-in but room still wasnt ready however we were offered a drink while we waited.

We had a very comfortable stay. Accommodation was clean and comfortable. Staff were very pleasant.

The Breakfast was situated in a small cafe next door and got rather busy. I feel for the price we paid a cooked breakfast should have been included in the price.

Another great stay at this place. Best location in town and awesome staff, thanks Janifa! Huge, soft bed. Airtight windows even at the building front (Shaftesbury Avenue) . Large breakfast. Amazing!

Bathroom bit small for two people. Only 1 elevator, but also good stairs.

Location was great

The shower was dirty with the previous guests hairs around the plughole .the bed was very small and me and my husband are only 5 5 so not large people.

Lovely hotel in a great location for theatres and a bit of shopping, staff where excellent and very helpful. We stayed for my wife’s 40th birthday and the room was decorated with lovely flowers and balloons.

Nothing

It was a perfect start, being offered a glass of Prosecco whilst checking in. Once we got up to our room, which had been upgraded free of charge, it had been decorated with flower petals and happy birthday balloons which was amazing. I had emailed the hotel only the day before and mentioned it was my partners birthday, but I did not expect them to go above and beyond how they did! Nothing was to much trouble, the staff were all ultra polite and helpful and the room was immaculately clean! Perfect location in the heart of Piccadilly and was ideal for our visit to Ronnie Scott’s which is just around the corner.

Nothing